FAQ
How do I contact support?
To track your order, click here: TRACK ORDER.
For customer service, PR inquiries, or collaboration opportunities, you can reach us at management@heytwin.shop.
With love,
Hey Twin
Where can I order Hey Twin?
The only official and authorized retailer for Hey Twin™ apparel is HeyTwin.shop.
If you come across “Hey Twin” products on other websites, marketplaces, or third-party international sellers, they are not affiliated with our brand. These may be counterfeit products or fraudulent websites that either won’t ship your order or could put your personal information at risk.
Please shop only at HeyTwin.shop.
Hey Twin does not authorize any sellers on Amazon. Any “Hey Twin” products listed on Amazon are not official or approved.
What is sizing like?
Please refer to our Size Chart to find your best fit.
How long will my order take to deliver?
You can track your order here: TRACK ORDER.
How do I care for my items?
To keep your Hey Twin pieces looking and feeling their best:
- To preserve the pristine condition of your plush, fleece items, wash inside out, and wash in cold water.
- Air dry to maintain the softness of the fabric.
- Use a mild laundry detergent.
- If needed, iron on a low-heat setting.